We use a program that automatically sends you a digital download via email. There are a couple different things to consider here. If you are writing your email in when you place your order, please ensure there aren't any typos.
If you place your order with PayPal, its possible that your pattern will be sent to the email associated with your PayPal account. Please ensure that it's updated and accurate.
Another common issue, is orders ending up in spam folders, so please double check there as well.
If you have exhausted all of these possibilities, please Contact Us. Give us your name and order number so that we can help you as soon as possible.
Please make sure you save the file to your computer in case you need to reprint it later.
All sales on digital downloads are final. If you believe that your product is faulty, please reach out to us and we will do our best to accommodate you.
We use, and the best way to view our download files is through Adobe Acrobat, which you can download for free here.